Faced by the prospect of furnishing a new property with carpets and curtains, I discovered that in Twerton High Street was a family run firm which provides both. From the outside the shop appears unpretentious, but inside I discovered a good range of items and more importantly, staff who were polite, professional and patient. Having explained my needs, I was advised of the various possibilities and consequently was able without fuss to decide on the items needed.
Following my initial contact two things have impressed me about this firm, the comprehensiveness of the services provided and the care and attention to detail. An experienced carpet fitter, a highly skilled curtain designer and fitter and a first rate carpenter all combined to produce an excellent end product with which anyone would have been pleased. The whole programme was co-ordinated by and under the supervision of the proprietor, Mrs Ann Jeffrey who could not have been more helpful. Importantly, the costs involved were remarkably reasonable.
As a more than satisfied customer, I would be delighted to use this firm again. The service and quality of work provided make it stand out and I would have no hesitation in recommending Jeffrey Carpets Ltd to anyone wanting a quality product and service.
John Summers, Combe Down.
I am very glad to see that your customers now have an opportunity to put into writing their experiences when dealing with you and your staff. We risk sounding old fashioned by quoting the word 'service' these days, but you provided us with a level of service which was first class every time we contacted you. Your responses were equally as informative, helpful and courteous when asked about really small area of flooring as somewhat larger areas, and when we asked, or you offered advice, you were provided to be right in whar you told us. This is in part due to the years of experience which you have in the carpet trade, but it must also be said that the personalities involved in your company have contributed greatly to this customer satisfaction. We honestly cannot fault you. One small criticism we have is that you did not branch out into fabrics sooner, because it took ages to source the drapes! It will be really useful and save me lots of time to use the shop for the complete package nest time. Long may you continue to give faultless customer satisfaction and great value for money. Thanks.
Mr & Mrs P. Smith, Haverstock Road, Knowle, Bristol.